Level 2 Certificate in Customer Service (CPD)
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Summary
- Reed Courses Certificate of Completion - Free
- Tutor is available to students
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Overview
Level 2 Certificate in Customer Service (CPD)
*** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? ***
That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills.
After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person—ensuring the best experience for your customer every time.
Key Features:
This Level 2 Certificate in Customer Service (CPD) Course Includes:
- This Customer Service Course is CPD Certified
- Free Certificate from Reed
- CIQ Approved Customer Service Course
- Level 2 Certificate
- Developed by Specialist
- Lifetime Access
CPD
Curriculum
Course media
Description
Level 2 Certificate in Customer Service (CPD) Course Curriculum :
- Module 01: Fundamentals of Customer Service
- Module 02: Qualities of Effective Customer Service
- Module 03: Relationship Management of Customers
- Module 04: Effective Communication with Customers
- Module 05: Managing and Resolving Customer Complaints
- Module 06: Telephone-based Problem Solving
- Module 07: Enhancing Customer Service Skills
Learning Outcomes:
- Identify key elements of effective customer service.
- Apply principles for delivering exceptional customer service experiences.
- Implement strategies for successful customer relationship management.
- Demonstrate effective communication skills with customer service.
- Navigate and resolve customer complaints with confidence.
- Employ problem-solving techniques for phone-based customer interactions.
Certification
After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate.
Who is this course for?
Level 2 Certificate in Customer Service (CPD) course is suitable for:
- Aspiring customer service professionals seeking fundamental knowledge.
- Individuals aiming to enhance their customer service skills.
- Those interested in mastering effective communication with customers.
- Professionals desiring to manage and resolve customer complaints.
- Anyone pursuing proficiency in telephone-based problem-solving in customer service.
NB: This is not a regulated course. To get a regulated course, you can choose:
- Level 1 Certificate in Customer Service (RQF)
- Level 2 Certificate in Customer Service (RQF)
- Level 2 Certificate in Principles of Customer Service
- Level 2 Award in Customer Service (RQF)
- Level 2 Diploma in Customer Service (RQF)
Requirements
This course is open to all.
Career path
Customer Service course opens a range of job offers in the UK, including:
- Customer Service Advisor - £20K to 24K/year.
- Front Desk Receptionist - £20K to 24K/year.
- Customer Support Specialist - £20K to 24K/year.
- Customer Service Representative - £18K to 24K/year.
- Retail Sales Assistant - £16K to 22K/year.
- Call Centre Operator - £17K to 25K/year.
- Hotel Receptionist - £17K to 23K/year.
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Certificates
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
